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What does a business process cost per year, and how do I calculate it?

The annual cost of an activity is the product of four values: its duration per occurrence; its annual frequency; the hourly rate of the role that does it; that role's share. The process adds up its activities. In ArchiLU, the process record gives this cost by activity and by role.

Example: a 20-minute activity recurs 3,000 times a year, done entirely by a role whose hourly rate is €60. It costs €60,000 a year.

  • Durations and frequencies are entered on activities, hourly rates and shares on roles, in the “Complete the repository” case.
  • A role without a rate makes the cost “not calculable” and that role is named; no unknown counts as zero.
  • Your rules set which roles read hourly rates; other readers see aggregated costs.

What does this capability cost the business?

The heatmap places customer knowledge within the capability map. Its detail combines costs allocated across three processes: onboarding, lending and KYC review.

ArchiLU: cost heatmap and Customer knowledge panel, with 660,000 euros broken down into people, licences, infrastructure and support.

€660,000

per year for customer knowledge

€360,000 in business effort, €156,000 in licences, €84,000 in infrastructure and €60,000 in support. Allocations document the method: assigned contract, consumption share or share of tickets.

Enterprise Cost Management · From €29,900 per year and organization, excluding VAT. Unlimited users.

See the cost of a process on the main pageOne-month free trial, on the Enterprise Cost Management plan